PROTECTION OF PERSONAL DATA
COSMETIC FAMILY pays particular attention to the protection of personal data of each customer using the site and is committed to ensuring the highest level of protection.
To deliver its service, COSMETIC FAMILY collects personal data from visitors to its website www.cosmeticfamily.com
COSMETIC FAMILY, as Data Controller, is committed to complying with the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, and European Regulation 2016/79 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).
The General Data Protection Regulation (GDPR), which came into force on May 25, 2018, aims to strengthen the rights of citizens and give them more control over the use of their personal data.
For any further information on the protection of personal data, any user can consult the website of the National Commission for Data Processing and Liberties at the following address: www.cnil.fr.
1. WHAT IS THE COLLECTED PERSONAL DATA USED FOR?
COSMETIC FAMILY is only authorized to use the personal data of its customers if it has a valid legal basis.
COSMETIC FAMILY must ensure that it has one or more of the following legal bases:
-The performance of a contract (e.g. to process and send an order or to open and manage a COSMETIC FAMILY account), or
-When the customer has given his/her consent to the collection of data.
COSMETIC FAMILY only uses and communicates your personal information for the purposes for which you provided it to us, as defined at the time of collection or through your subsequent consent, including:
-managing orders and sales of products and providing services; managing complaints, withdrawals and product returns;
-carrying out transactions, in particular payments;
-creating and managing the customer account;
-exchanges with customer service;
-evaluating and improving products and services and the user experience (in particular to develop new products and services, analyze the customer base; carry out data analysis, accounting and auditing), profiling;
-sending newsletters and special offers provided that the user ticks the box expressing his/her acceptance, provided for this purpose, when registering for the Services;
-organizing competitions and advertising
-analyzing visits to the Website and their frequency, audience measurement, studies, statistics, surveys (cookies) and improving the user experience on the Website
2. HOW LONG IS THE DATA KEPT?
Unless there is a legal obligation to the contrary, COSMETIC FAMILY complies with the retention periods recommended by the CNIL.
The retention periods are as follows:
-data of prospects (people who have never bought) are kept for 3 years after the last contact from the prospect.
-customer data is kept for 3 years from the last purchase.
-audience measurement, targeted advertising and social network sharing cookies are stored on the customer's device for a period of 13 months.
3. WHAT ARE YOUR RIGHTS TO THE DATA?
3.1 WHAT RIGHTS CAN BE EXERCISED?
Pursuant to Articles 15 to 22 of Regulation 2016/679 of April 27, 2016, any natural person whose data has been collected has the right to exercise the following rights:
-a right of access
-a right of rectification
-a right to object to the processing of their data and to delete their data
-a right to object to profiling
-a right to limit processing
-a right to the portability of their data
When COSMETIC FAMILY detects a personal data breach that is likely to result in a high risk to the rights and freedoms of the Customer, the Customer will be informed of this breach as soon as possible.
The Customer also has the right to withdraw his/her consent at any time.
3.2 HOW TO EXERCISE THEM?
These rights can be exercised with the company COSMETIC FAMILY which collected the personal data in the following way:
-by post, by writing to the address: COSMETIC FAMILY - 437 chemin du Caladou 06560 VABONNE. Electronically, to the address: client@malouetmarius.com
The request must indicate the surname, first name, postal address, email, if possible the customer reference and must be accompanied by proof of identity.
COSMETIC FAMILY sends a response within 1 month after the exercise of the right. In some cases, related to the complexity of the request or the number of requests, this period may be extended by 2 months.
These rights may in certain cases provided for by the regulations be subject to exceptions.
4. TO WHOM IS THE DATA TRANSFERRED?
4.1 COSMETIC FAMILY AND ITS PARTNERS
Your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment provider, etc.), which are located within the European Union.
4.2 NON-PARTNER THIRD PARTIES
COSMETIC FAMILY undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not communicate any personal data to agencies or companies for marketing or commercial purposes.
We may occasionally place links on our site to other websites and applications operated by third parties. You expressly acknowledge that you use the Site at your own risk and exclusive responsibility. To the extent that COSMETIC FAMILY cannot control these sites and these external sources, it cannot be held responsible for the provision of these sites and external sources, and declines all responsibility for the content, advertisements, products, services or any other material available on or from these sites or external sources. Moreover, COSMETIC FAMILY cannot be held responsible for any proven or alleged damage or loss, consequential or related to the use or the fact of having trusted the content, goods or services available on these sites or external sources.
We strongly encourage you to review the terms and conditions and privacy policies of any third-party website and application before using their sites.
5. WHAT ARE THE RULES RELATING TO COMMERCIAL PROSPECTING?
COSMETIC FAMILY uses your contact information to send you targeted advertising, in particular by email, post, on social networks or third-party websites.
COSMETIC FAMILY complies with the rules laid down by Directive 2002/58/EC of 12 July 2002, which provides for the prior express consent of the customer for sending commercial prospecting by electronic means (e-mail or SMS). Thus, when creating your account on the site, you are expressly asked for your consent to receive offers from COSMETIC FAMILY by email.
COSMETIC FAMILY will not send you personalized solicitations by email or SMS if you have not consented to it. There is an exception when the Customer, without having given his prior consent, may however be solicited as soon as he is already a customer of the company COSMETIC FAMILY and the purpose of the prospecting is to offer similar products or services.
In all cases, the customer has the possibility to oppose the reception of these solicitations by carrying out the following actions:
-when creating the account, do not tick the box related to prospecting;
-for email, by clicking on the unsubscribe link provided in each email;
-for SMS, by sending a stop SMS to the number indicated therein;
-by contacting customer service.
COSMETIC FAMILY has the possibility to contact you by telephone to offer you offers on products or services. If you do not wish to be solicited, you have the possibility to register on the list of opposition to telephone solicitation accessible on the site www.bloctel.gouv.fr
6. WHAT IS A COOKIE AND WHAT IS IT USED FOR?
Cookies are used to facilitate navigation on the Site and to streamline registration or audience measurement procedures. Cookies are text files placed on your computer's hard drive by a web page server. Your computer is probably configured to accept cookies. However, you can change this setting to refuse them and COSMETIC FAMILY suggests that you do so if you are concerned about the use of cookies.
When you visit the Site, to search for, read or download information, COSMETIC FAMILY collects and stores certain "visitor information" concerning you, such as the name of the domain and host computer from which you access the Internet, the Internet Protocol (IP) address thereof, the date and time of browsing the Site and the URLs from which you came to the Site. COSMETIC FAMILY uses this information to analyze and measure traffic to the Site to help make it more useful. COSMETIC FAMILY destroys this information after a certain time. If you do not want COSMETIC FAMILY to collect this type of information, please do not browse the Site.
7. WHAT ARE WEB BEACONS USED FOR?
Some web pages of the Site may contain web beacons that allow to count the number of visitors to the Site and/or to provide COSMETIC FAMILY with a certain number of indicators.
These web beacons may be used with some of our partners, in particular to measure and improve the effectiveness of the Site.
In any event, the information obtained via these tags is strictly anonymous and simply allows to gather statistics on the frequentation of certain pages of the Site, in order to better serve the Customers of our Site