Can I be delivered in France ? Yes, we delivered in France and in the whole Europe and the delivery is free from 80€ purchase.
What is the delivery time ? Every order from Colissimo are delivered in 3 working days in metropolitan france. You can also choose to be delivered in a relay point.
Can I follow my parcel ? After the confirmation of your order, you will receive an email including a following number. This number will allow you to follow your parcel until your door.
I did not receive my order, what can I do ? We do our best so that your order arrived as soon as possible. However, sometimes it could take more time. First, check the localisation of your parcel on the website Colissimo while using your following number. If the parcel appears as delivered, check with your neighbourhood if the package has been delivered at the right adress. Otherwise, contact customer service.
When my order will be sent ? Once the payment is approve, we prepare your order. Then, it will take 2 or 3 working days to be send.
CONTACT US :
How to contact the customer service ? You can contact the customer service at every moment at the following address : email@example.com. We answer as soon as possible.
I have a question, to whom should I speak ? You can contact the customer service at the following address : firstname.lastname@example.org. Or, you can contact us via our social medias such as Facebook or Instagram. We answer as soon as possible.
RETURNS & EXCHANGES :
What to do if I receive the wrong product or if I encount a problem with my order ? Please contact the customer service, our team will help you.
What is the delay of answer of the customer service ? We answer as soon as possible. However, if you did not have a response 4 days after your demand, please contact us again.
What is your return policy ? We invite you to consult our policy return appoint dedicated section, you will find every information you need. You can also contact the customer service if needed.
PAYMENTS & PROMOTIONAL CODES :
Which types of payment do you accept ? Credit cards only.
Is the payment secured on your website ? Yes, it is. When you are on the payment page, you have to confirm your purchase with a verification code.
It is possible to pay in several times ? No. Payments in several times are not available for the moment.
How to find promotional codes ? You can benefits from – 10% on your first order while subscribing to our newsletter. Otherwise, consult our social medias, we sometimes share offers.
I have a promotional code, where can I use it ? On the payment page. You will find a specific space to enter your code.
Can I use several codes at once ? No. You can only use one code per order.
Do you make reductions ? Any reduction on our website. Otherwise, you can use a promotional code if you have one.
The product I want is sold out, what should I do ? Wait ! The article will be back soon.
I got my delivery adress wrong, can I change it ? Yes, of course ! You just need to contact us at the following adress email@example.com.
THE USE :
How to maintain the make-up remover glove ? You can wash it by hand with warm water and soap, or in the washing machine at degrees. Sometimes, you can put it in the dryer to keep it soft.
How often should I use the masks ? There are no rules, you do what you want ! However, we do not recommend to use more than a mask a day. It can irritate your skin and principle actives will not act correctly. Otherwise, you can put on a mask once a week to complete your skin care routine.
Should I rinse my mask after use ? After cleaning your face and applying your mask for 15 to 20 minutes, do not rinse. Let the serum penetrate naturally by massing gently your skin to obtains best results.
What is the use-by of the masks ? The bio cellulose and fabric masks can be conserved for 36 months, that is why there is no deadline on the pouch.
How to apply masks ? Our masks lies between 2 nylon sheets (blue or white). Remove the sheets, apply mask and leave on for 15 to 20 minutes. Then, massage the excess of product.
Where can I throw my mask after use ? The bio cellulose and cotton masks can be recycled contrary to fabric masks and eye patches. Kraft pouches are entirely recyclable ! Cardboards we use for our packagings are from sustainable forests.
How to fasten the Merveilleuse hair towel ? Our hair towel can be wrapped as a turban and fastened at the back of the head with a string and a button. You can also find a demonstration video on our social medias such as Facebook or Instagram.
Can I use the natural soap bars on my face ? Of course, our soap bars can be used on the face and the body.
How to use the soap mask ? Lather it between your hands, apply on your face with circular massages. Once a week, leave on for 2 or 3 minutes as a mask.
I have a question on my skin care routine, to whom should I speak ? You can contact us on our social medias such as Facebook or Instagram, we will be glad to help you.
Where are your products made ? According to ecological and ethics values, we are engaging to make our products with experts, as near as us. All our products are from french fabrication, except our hair towels which are made in Portugal.
Are your products natural cosmetics ? All the compositions are developped with expert laboratories following strict french norms. The percentage of naturalism of our products varies between 96 and more than 99% (of which certains ingredients are from the biological).
To whom are your products reserved for ? Our products are for men and women who wants to realise a performant care at home. All our products are created to respond to every skin types needs and that everyone can find its groove.
Are your products tested on animals ? Malou & Marius love too much animals to do this ! Moreover, and since 2013, every experimentation on animals are absolutely forbiden in Europe (So much the better !).
Why the wonderful hair towel is wonderful ? The shape and the material makes it a unique product, it is made with bamboo which is 20 times better than traditionnal cotton, it allows to accelerate drying time while reducing the use of hair dryer. It is very practical, you just need to tie it around your head as a turban.