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COSMETIC FAMILY pays particular attention to the protection of the personal data of each customer using the site and undertakes to ensure the best level of protection.

To provide its service, COSMETIC FAMILY collects personal data from visitors to its website

COSMETIC FAMILY, as the Data Controller, undertakes to comply with the provisions of the regulation of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, and the European Regulation 2016/79 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD).

The General Data Protection Regulation (GDPR), which came into force on May 25, 2018, aims to strengthen citizens' rights and give them more control over the use of their personal data.

For any additional information on the protection of personal data, any user can consult the website of the National Commission on Data Processing and Liberties at the following address:


COSMETIC FAMILY is only authorized to use the personal data of its customers if it has a valid legal basis. COSMETIC FAMILY must ensure that it has one or more of the following legal bases:

-The execution of a contract (e.g. to process and send an order or to open and manage a COSMETIC FAMILY account), or

-Where the customer has giveń consent to the collection of data.

COSMETIC FAMILY only uses and discloses your personal information for the purposes for which you provided it to us, as defined at the time of collection or via your subsequent consent, including:

-management of orders and sales of products and provision of services; management of complaints, retractions and product returns;

-processing of transactions, including payment;

-creation and management of the customer account;

-interacting with customer service;

-evaluation and improvement of products and services and user experience (e.g., to develop new products and services, analyze the customer base, perform data analysis, accounting and auditing), profiling;

-sending newsletters and special offers, provided that the user ticks the box expressing his acceptance, provided for this purpose, when registering for the Services;

-setting up contests and advertising games

-analysis of visits to the website and their frequency, audience measurement, studies, statistics, surveys (cookies) and improving the user experience on the website


Unless otherwise required by law, COSMETIC FAMILY respects the retention periods recommended by the CNIL.

The retention periods adopted are as follows:

-Data from prospects (people who have never purchased) are kept for 3 years after the last contact from the prospect.

-Customer data is kept for 3 years after the last purchase.

-Cookies for audience measurement, targeted advertising and sharing with social networks are deposited on the customer's terminal for a period of 13 months.


                3.1 WHAT RIGHTS CAN BE EXERCISED ?

Pursuant to Articles 15 to 22 of Regulation 2016/679 of 27 April 2016, any natural person whose data has beeń collected has the facultý to exercise the following rights:

-a right of access

-a right of rectification

-a right to object to the processing of his/her data and to delete his/her data

-a right to object to profiling

-a right to limitation of processing

-a right to the portability of its data

When COSMETIC FAMILY detects a violation of personal data likely to generate a high risk for the rights and freedoms of the Customer, the latter will be informed of this violation as soon as possible.

The Customer also has the faculty to withdraw his consent at any time.

            3.2 HOW TO EXERSICED ?

These rights can be exercised with the company COSMETIC FAMILY which collected́ the personal data in the following way:

-by post, by writing to the address: COSMETIC FAMILY - 437 chemin du Caladou 06560 VABONNE. By electronic means, at the address:

The request must indicate, the name, first name, postal address, email, if possible the customer reference and must be accompanied by a proof of identity.

COSMETIC FAMILY addresses a response within 1 month after the exercise of the right. In certain cases, linked to the complexity of the request or to the number of requests, this period may be extended by 2 months.

These rights can in certain cases envisaged by the regulation be subjected to exceptions.



Your data may be processed by technical service providers (IT, hosting, email distribution, maintenance, online payment service provider, etc.), who are located within the European Union.             


COSMETIC FAMILY undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not communicate any personal data to agencies or companies for marketing or commercial purposes.

We may occasionally place links on our Site to other websites and applications operated by third parties. You expressly agree that your use of the Site is at your sole risk and responsibility. Insofar as COSMETIC FAMILY cannot control these external sites and sources, it cannot be held responsible for the availability of these external sites and sources, and declines all responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, COSMETIC FAMILY shall not be held responsible for any damage or loss, whether proven or alleged, resulting from the use of or reliance on the content, goods or services available on these external sites or sources.

We strongly encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using their sites.


COSMETIC FAMILY uses your details to send you targeted advertising, particularly by e-mail, post, on social networks or third-party websites.

COSMETIC FAMILY respects the rules laid down by Directive 2002/58/EC of 12 July 2002, which provides for the express prior collection of the customer's consent for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when you create your account on the site, you are expressly asked for your consent to receive offers from COSMETIC FAMILY by e-mail.

COSMETIC FAMILY will not send you personalized solicitations by e-mail or SMS if you have not consented to them. There is an exception when the Customer, without having giveń his prior consent, may however be canvassed as long as he is already a customer of the company COSMETIC FAMILY and the purpose of the canvassing is to offer similar products or services.

In all the cases, the customer has the possibility of being opposed to the reception of these solicitations by carrying out the following actions:

-When creating an account, do not check the box related to prospecting;

-For email, by clicking on the unsubscribe link provided in each email;

-for the sms, by sending a stop SMS to the number indicated in it;

-by contacting customer service.

COSMETIC FAMILY may contact you by telephone to propose offers on products or services. If you do not wish to be contacted, you can register on the telephone marketing opposition list accessible on the site


Cookies are used to facilitate navigation on the Site and to streamline registration or audience measurement procedures. Cookies are text files placed on your computer's hard drive by a web page server. Your computer is probably set to accept cookies. However, you can change this setting to refuse cookies and COSMETIC FAMILY suggests that you do so if you are concerned about the use of cookies.

When you visit the Site to search for, read or download information, COSMETIC FAMILY collects and retains certain "visitor information" about you, such as the name of the domain and host computer from which you access the Internet, the Internet Protocol (IP) address of the host computer, the date and time of your visit to the Site, and the URLs from which you arrived at the Site. COSMETIC FAMILY uses this last information to analyze and measure the traffic on the Site in order to help make it more useful. COSMETIC FAMILY destroys this information after a certain time. If you do not want COSMETIC FAMILY to collect this type of information, please do not browse the Site.


Certain web pages of the Site may contain web beacons which allow the number of visitors to the Site to be counted and/or provide COSMETIC FAMILY with a certain number of indicators.

These web beacons may be used with some of our partners, in particular in order to measure and improve the effectiveness of the Site.

In any case, the information obtained via these tags is strictly anonymous and simply makes it possible to gather statistics on the frequentation of certain pages of the Site, in order to better serve the Customers of our Site.